Best Buy Burbank

Those 5 stars are only for Edgar, and do not reflect any other part of my Best Buy experience today. The Best Buy customer service AI was profoundly unhelpful, and not allowing a customer to call a Best Buy location directly to verify that an item is in stock is idiotic. That inability alone will make me unlikely to shop at a Best Buy in the future. However, Edgar at the Burbank, CA Best Buy location (the second of my three Best Buy trips today) was both patient and helpful, demonstrating a concern for the customer experience that Best Buy's upper management clearly doesn't share. Edgar is the ONLY reason this review isn't 1 star, and even he couldn't help the fact that I had to visit 3 Best Buy locations in one day because items that were reported to be in stock online (with no way to independently verify this) were not. If I knew I could call a Best Buy location directly and talk to a human like Edgar instead of an AI, I might shop at Best Buy more often, but for that to happen Best Buy would need to care much more about its customers than it currently does. Edgar at the Burbank Best Buy = 5 Stars Best Buy Customer Service AI = 0 Stars Not being able to call a store directly = unbearably stupid

Dishonest and truly makes me not want to shop here. I made a large purchase spring of 2025 I didn’t know that the sales person added a best buy plus membership for $50 a year When I got charged to renew it this time around I thought it was fraud and disputed the charge that’s when they sent me a detailed receipt with the membership fee that I paid for last year , I am an honest person and can tell you at NO POINT IN TIME was a membership of any type discussed. I simply bought some high ticket items and shame on me for trusting the sales person and not looking twice at the receipt . Thankfully this was easily reversed now but definitely leaves me questioning how many other times I’ve been charged for things like this and what was the incentive for the worker to do this and sneak in that charge

The staff seemed unfriendly and unhelpful compared to other stores I visited. Unfortunately, this made me less interested in making a purchase.

I showed up with only 3 mints till they closed and they were kind enough to let me get the item I came for. I recommend this store